Warranty & support extensions Promise Technology

VTrak x10 E-class 2-year Warranty Extension including PROMISE HDDs Description

The PROMISE Extended Warranty program offers you the same high quality of service and support as the Standard Limited Warranty but for an Extended Contract period. The PROMISE Technical Support Team is available 24 hours a day, 7 days a week, to help troubleshoot any issues that you may encounter, and advanced replacement parts are available for an additional 2 years. For detailed warranted coverage, please refer to Standard Limited Warranty in the VTrak Product Manual. Three easy steps for peace of mind

Step 1 Purchasing the PROMISE Extended Warranty is easy, it can be purchased at any time during the 3-year warranty period of the VTrak subsystem and is available wherever VTrak Subsystems are sold. We recommend purchasing the extension at the time of initial purchase to avoid any interruption of the warranty coverage.

Step 2 Once receiving the extended warranty kit you will also find a pair of stickers. You can use them to write down your product serial number of the VTrak unit. Place one sticker on the VTrak unit and keep the other one with the contract for easy reference when you register or call for service.

Step 3 You must register this contract and the VTrak unit to which it applies to activate coverage. Contract registration and product registration are two separate actions. But you can do them online at the same time to avoid a delay when you call for service.